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Timeless Answers
for Watch Lovers
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How close is a replica watch to the authentic version?At 8 Hourz, we take pride in offering high-quality replica watches that closely resemble the authentic versions in terms of design, materials, and craftsmanship. Our replica watches are meticulously manufactured to emulate the look and feel of the original timepieces, with a keen focus on detail and precision. We source our watches from trusted suppliers who use advanced technology and skilled craftsmanship to create replicas that are virtually indistinguishable from the authentic versions.
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Where is your watches movement from?The movements of our watches are from a reputable factory in China. These movements are made to be 1:1 copies of the original, ensuring that they have 100% of the same features as the original timepieces.
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How does the weight of watches compare to original?The weight of our watches varies depending on the models. Some models use the same materials as the original, so the weight is almost the same. However, for gold or rosegold watches, the weight will definitely be different compared to the original. In some particular models, our factory is able to make the weight the same, even for gold model watches. If you would like to know more about the weight of a specific watch, we recommend contacting our sales person for further information.
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Are your watches water-resistant?Most of our watches are water-resistant and we will specify within our description of each watch if a watch has been tested and to what depth. However, we advise against wearing the watch into a sauna room, as even authentic waterproof watches can be damaged in this environment.
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Are you using real gold or rosegold?At 8 Hourz, we use electroplate technology to create the perfect color for our watches, including gold and rose gold. This technology allows us to achieve a high-quality finish that closely resembles real gold and rose gold, giving our customers the luxurious look they desire at an affordable price.
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Will the color fade for gold color watches?In general, the gold color on watches may oxidize over time, especially after a few years of use. To protect the color and ensure the longevity of your watch's appearance, we recommend avoiding direct contact with strong alcohol-based liquids, such as perfume. Additionally, using a watch protection film can help to further preserve the color and ensure it lasts longer.
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Do your watches come with boxes?Yes, all watches purchased from 8Hourz come with boxes that are some as authentic one.
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What payment methods do you accept?We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. In addition, we accept payments through secure and trusted methods such as PayPal & Stripe.
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How long to receive after purchase?Usually, it takes 7-10 days for your watch to arrive after your order has been processed. This timeline allows us to thoroughly quality check and ensure all the features of the watch are in optimal condition before it is delivered to you. However, please be aware that there may be instances when delivery times may be longer, which can be due to unforeseen logistic company issues. Rest assured, we are dedicated to keeping you informed and updated about the status of your delivery to provide you with the best possible experience.
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What should I do if I want to cancel my order?If you wish to cancel your order from us, please contact our customer service team as soon as possible. Our team will be happy to assist you with the cancellation process and answer any questions you may have. It's important to act quickly, as once your order has been processed and shipped, we may not be able to cancel it.
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What are the shipping fees?At 8 Hourz, we offer free worldwide shipping on all orders. Whether you're located in the US, Europe, Asia, or anywhere else in the world, you can enjoy the convenience of complimentary shipping on your purchase. This means that when you shop with us, the price you see is the price you pay, with no additional fees for shipping.
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What shipping company do you use?At 8 Hourz, we take great care in ensuring that your order reaches you in a timely and secure manner. We partner with reputable shipping companies such as DHL and FedEx to deliver your products.
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How can I track my parcel?Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your parcel through our website. Simply go to the "Track Order" section on our website, enter your tracking number, and you will be able to see real-time updates on the location and status of your parcel.
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What is the warranty period?At 8 Hourz, we provide a warranty period of 2 years for all products purchased from our online watch store.
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What does the warranty policy?Our warranty policy covers any issues with the movement of the watch, such as functionality and timekeeping. We are committed to ensuring that your timepiece is in perfect working condition. However, please note that the warranty does not cover any human-inflicted damage or any exterior damage to the watch. Our warranty specifically focuses on the movement of the watch to provide you with peace of mind regarding its functionality.
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What if I am not satisfied with the quality? Can I return?At 8Hourz, we offer a 7 days return policy with no reason required after you have received the watch. However, in order for a return to be accepted, the watch must be in the same condition as when you received it. This includes the original packaging, any protective film or stickers, and the attached tag. If the watch does not meet these conditions, we reserve the right to refuse the return.
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